At HNY Haircare, we want every customer to feel confident shopping with us. We believe in transparency, fairness, and making sure you understand your rights — especially when it comes to refunds. Here’s everything you need to know about consumer refund rights in the UK.

 

Your Rights Under UK Law

In the UK, the Consumer Rights Act 2015 protects shoppers by ensuring that products must be:

• Of satisfactory quality – free from faults or damage.

If these conditions aren’t met, you have the right to a refund, repair, or replacement.

 

The 14-Day Cooling-Off Period

For online orders, there is a 14-day cooling-off period. This means you can cancel your order for the items within 14 days of receiving them, even if there’s nothing wrong with the product.

Note: Opened hair care products, will not be returnable once opened.

 

Faulty or Damaged Products

If your order arrives faulty or damaged, UK consumer law gives you the right to a refund, repair, or replacement. At HNY Haircare, we handle these situations promptly and fairly to make it right.

Here’s what you need to know:

• Full Refund: You are entitled to a full refund within 14 days of receiving your order if the product is faulty or damaged.

• Repair or Replacement: We can provide a repair or replacement for faulty or damaged items, as appropriate.

To make a claim, simply contact our customer service team with your order details and photos of the item. We’ll guide you through the process and ensure your concern is addressed quickly.

At HNY Haircare, your satisfaction is our priority — every product you receive should meet the highest standards of quality and care.

 

Return Shipping Costs

• Faulty or damaged items: HNY Haircare covers the cost of return shipping.

• Change of mind (unopened items only): The customer may be responsible for return shipping unless otherwise stated.

We always recommend checking our Returns & Refunds Policy before sending anything back.

 

Refund Timeframes

Once we receive your returned product, refunds are processed within 14 days. We’ll communicate with you every step of the way, so you know when your money will be returned.

 

Why This Matters

Being clear about refunds isn’t just about compliance with the law — it’s about trust. At HNY Haircare, we want you to shop with confidence, knowing we respect your rights and value your satisfaction.

 

Need Help?

If you have any questions about refunds, returns, or your consumer rights, please contact us:

📧 [info@hnyhaircare.com]

We’re here to help and make sure your HNY Haircare experience is smooth, safe, and satisfying.