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HNY Haircare Ltd – Terms & Conditions

HNY Haircare Ltd – Terms & Conditions

By using our website or placing an order, you agree to these Terms & Conditions.

About Us

HNY Haircare Ltd
📧 Email: info@hnyhaircare.com

We manufacture and supply cosmetic haircare products for consumer use. All products comply with UK Cosmetic Regulation (Schedule 34) and Regulation (EC) 1223/2009 as applicable in Great Britain.

Eligibility to Purchase

We ship to:

  • Great Britain (England, Scotland, Wales)

  • Most countries worldwide

Shipping availability, costs, and delivery times may vary depending on location. Customers are responsible for any customs duties, taxes, or import charges.

Product Information

  • Colours may vary slightly depending on screen settings

  • Packaging may differ during design updates

  • All products must be used according to provided instructions

  • We are not liable for misuse or allergic reactions. Customers should always check the full INCI ingredient list before use

Prices & Payment

  • All prices are in GBP (£) and include VAT where applicable

  • Payment methods accepted:

    • Debit/Credit Card

    • PayPal

    • Any other method shown at checkout

  • Payment must be received in full before an order is processed

Order Acceptance

Your order is only confirmed once you receive a shipping confirmation email.

We may refuse or cancel an order if:

  • The item is out of stock

  • Payment is declined

  • There is a pricing or listing error

  • We suspect fraudulent activity

Refunds for cancelled orders are processed immediately.

Shipping Policy

Shipping details, delivery times, and costs are explained in our Shipping Policy on our website.

HNY Haircare Ltd is not responsible for delays caused by:

  • Courier disruptions (e.g., Royal Mail)

  • Weather conditions

  • Industrial action

  • Incorrect delivery details supplied by the customer

Returns & Refunds

Change of Mind Returns

  • Customers have 14 days from delivery to request a return under the Consumer Contracts Regulations 2013

  • Only unopened, unused products in original condition can be returned. Opened cosmetics are non-returnable unless faulty

  • Customers cover return postage for change-of-mind returns

Faulty Products

  • Report faulty, damaged, leaking, or incorrect items within 48 hours

  • Provide photos of the issue including the packaging

  • We may replace or refund the item after inspection

  • Under the Consumer Rights Act 2015, customers have 30 days to claim a full refund for faulty products

  • HNY Haircare Ltd may cover return postage for faulty or damaged goods

Cancellations

  • Orders can be cancelled before dispatch

  • Once shipped, cancellations are no longer possible; the return process applies

Website Use

By using our website, you agree not to:

  • Copy or misuse website content

  • Attempt to hack, disrupt, or access restricted areas

  • Use the website for fraudulent purposes

All content, branding, logos, images, and product designs are the property of HNY Haircare Ltd.

Limitation of Liability

HNY Haircare Ltd is not liable for:

  • Allergic reactions (customers must check ingredients before use)

  • Damage caused by incorrect usage or storage

  • Losses related to business use (our products are for consumer use only)

  • Delays caused by third-party couriers

Nothing in these terms affects your legal rights as a consumer.

Privacy & Data Protection

We comply with UK GDPR and the Data Protection Act 2018.
See our Privacy Policy for full details on how we collect and process your data.

Changes to Terms

We may update these Terms & Conditions at any time. By continuing to use our website, you agree to the updated terms.

Contact Us

For questions regarding these Terms & Conditions:
📧 info@hnyhaircare.com

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