HNY HAIRCARE – SHIPPING POLICY (UK)

At HNY Haircare, we aim to provide a smooth and transparent delivery experience from the moment you place your order to the moment your products arrive. This Shipping Policy outlines our shipping terms, delivery times, packaging process, tracking information, and what to expect in the rare event of delays or issues.

Why Our Shipping Policy Matters

A clear shipping policy helps you understand:

How and when your order will be delivered
What shipping services we use
What to do if something goes wrong
Your rights regarding returns and replacements

We want you to feel confident ordering from us, knowing exactly how your delivery will be handled.

Shipping Terms

We ship within the United Kingdom only.
All orders are processed within 1–2 business days.
You will receive a confirmation email once your order has been dispatched.
Orders placed on weekends or bank holidays are processed the next working day.

Estimated Delivery Times

Standard UK Delivery:

📦 3–5 business days from dispatch

Please note: delivery times are estimates and may vary during busy periods or Royal Mail delays.

Next day delivery 1- business days
Standard shipping 3-5 business days

Shipping Costs

Standard Delivery (3–5 days): £5.85
FREE delivery on orders over £60
Next day Delivery £10.50
Pre-order items will show estimated dispatch dates at checkout.

Shipping fees are displayed at checkout before payment.

Packaging & Handling

Every order is:

Packed securely to protect your products in transit
Sealed to prevent leakage and damage
Prepared in a clean environment following UK hygiene standards

If you are ordering multiple items (e.g., the Revelation Trio), we may combine products into a single parcel.

Tracking Information

Once your order has been dispatched:

You will receive a Royal Mail tracking link via email
You can follow your parcel’s journey in real time
A delivery estimate will be shown on your tracking page

If you do not receive tracking information within 48 hours, please email info@hnyhaircare.com

Returns & Exchange Shipping Policy

If you wish to return or exchange an item

Key points:

Returns must be requested within 14 days of delivery
Items must be unopened, unused, and in their original condition
Return postage is the responsibility of the customer
Refunds are issued once the returned product has been inspected

To start a return, email us at info@hnyhaircare.com

Lost or Delayed Packages

If your parcel has not arrived within 7 business days of dispatch:

Contact us at info@hnyhaircare.com
We will open an investigation with Royal Mail
Replacement products or refunds will be issued once the investigation confirms the item is lost

We always ensure customers receive their orders.

Damaged Orders

Please email info@hnyhaircare.com within 48 hours of delivery
Attach clear photos of:

The damaged product

The packaging

The parcel label

We process your order within 1 business days. Standard shipping takes 3-5 business days. You’ll receive a tracking number as soon as your order ships, so you can follow your package every step of the way!

For any shipping questions, please contact our customer support team at:

📧 info@hnyhaircare.com

We’re here to help ensure your experience with HNY Haircare is smooth from checkout to delivery.